Human Relations, Communication & Personal Effectiveness


· Dale Carnegie Course
· Achieving Success through Human Relations Skills
· Dealing Effectively with Relations and Relationships in a Family-Owned Business
· How to Say What You Mean to Get the Results You Want
· Leading an Intentional Life
· How to remember Just about Anything
· How to Take Charge of your Future with a Confident, Assertive Attitude
· Stress Management Workshop
· How to Conquer Workplace Stress
· How to Overcome Workplace Stress
· How to Overcome Workplace Negativity with Enthusiasm
· Developing a Self Confident, Assertive Attitude: The Key to Success
· Get Focused – Get Results – Get a life
Special Groups:
· Generation Next (Youth)
· New Start (Older Adults)
· Leadership Training for Students

Sales (Management) & Customer Service


Sales Managers
· Fundamentals of Sales Leadership for the New Sales Manager
· How to Inspire, Motivate and Lead Sales Professionals

Customer Service
· World Class Customer Service
· How to Use Customer Service to Turn Transactions into Relationships
· How to Make and Sustain a Great First Impression
Sales Professionals
· Sales Advantage
· How to Cold Call and Build New Customers
· How to Deliver Sales Presentations That Win the Business
· Making Sales: How to Jump Start Your Selling Career
· How to turn Buying Objections into Selling Opportunities

Management / Leadership

Management
· Leadership Training for Managers
· Successfully Managing People in Projects
· Communication Skills for Managers
· How to Instil a Sense of Urgency in Your Organisation
· How to Replace Conflict with Cooperation
· How to Run Meetings That Actually Accomplish Something
· How to Turn Difficult Employees into Productive Contributors

· Maximising Productive Time through Focus
· How to stop Wasting Time, Stay Focused, and Get Results

Coaching
· How to Coach Employees to Maximum Achievements
· How to Coach Employees to Peak Performance

Leadership
· The Leadership Advantage
· Developing the Confidence to Lead
· Developing the Leader in You
· How to Use Influence as a Leadership Tool
· Confident, Assertive in Charge: Developing the Attitudes of Leadership
· Step Up to Leadership
· Bringing Out the Leader in You
· How to Instil a Strong Work Ethic in Your Organisation
· How to Replace Workplace Negativity with Enthusiasm

Supervision
· Leadership Fundamentals for New Supervisors
· Successfully Leading People: A Cram Course for New Supervisors
· Successfully Managing People: A Cram Course for Supervisors

Executive
· Creating an Executive Image That Wins Friends and Influence People
· Executive Development
· Executive Coaching
· Executive Image

Teams


· High Performance Teams
· Leading High Performance Teams
· Employee Development
· Creating a Positive Work Environment and Enthusiastic People
· Creating a Can-Do Workplace

Organisational Development Services


· Organisational Needs Assessments
· INSIGHT- 360 Assessments
· Training Impact/RO Evaluation
· Organisational Culture Profiles
· Organisational Climate Systems
· Consulting Services
· Power in Diversity
· Train the Trainer

Presentations


· High Impact Presentations
· Presentations – Executive Coaching
· Public Speaking Mastery
· Successful Public Speaking