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Phase
1: Discover
Exploratory Meeting
The first step involves you sharing your corporate vision, values, strategy
and goals. This enables us to gain a sense of where you want to take your
organisation and what is important to you.
Executive Briefing
Our solutions experts meet with the executives from your organisation
to clarify performance issues – what are the barriers to achieving
the vision. This gives an assessment of the executives involved and the
roles they will play in the solution.
Business Improvement Discussions
Meetings with other key people are used to learn their views regarding
the strengths and challenges of the business and their own individual
needs and goals.
Additional data collection methods will also be used, such as interviews,
site tours, company data, customer focus meetings and surveys.
Phase 2: Design
Create the Solution & Modify the Systems
Together
Research data are analysed and discussed with a selected management group.
These discussions will yield a consensus, turning the data into action
items and elements of a plan. A customised project map is developed for
your organisation that emphasises practical applications of the action
items and elements agreed upon with the management team.
Establish the Metrics
The leadership team will meet with our corporate solutions specialists
to determine what measurements will be employed to observe the success
of the initiative. These measurements will be used in the evaluation phase
to ascertain the overall success of the solution and where additional
modifications might be made to achieve your organisation’s goals.
Phase 3: Deliver
Leadership Execution Meeting
Now that you have a satisfactory project map, a team is required to convert
the plan into accomplishments. The Leadership Team formulates methodologies
for achieving goals outlined in the project map. Using team meetings,
the leaders identify their strengths and areas of expertise. Leadership
skills are honed. Roles and responsibilities are identified and assigned
and implementation schedules are created.
Kick off Meetings
At the kick-off meeting, the leadership team and coaches present the plan
to selected key employees. The roles of the employees are clearly explained
and defined.
Develop Internal Coaches
Individuals from within the organisation are selected to serve as coaches
to their associates. These coaches will be responsible for working with
co-workers in reaching corporate goals. Those selected to serve as coaches
receive training in both the continuous improvement process and how to
be successful coaches.
Behaviour & Coaching Series
With your coaches and Dale Carnegie Training instructors taking the lead,
participants begin to develop processes, teams and continuous improvement
skills all designed to satisfy the goals of the project plan. Skills develop
and improve through the use of classroom instruction and coaching sessions
between classes. Participants also receive follow-up coaching and instruction
as necessary.
Phase 4: Evaluate
Project Team Check Ins
At predetermined intervals within a 45-day period, the project team meets
with leadership team to report on development within the organisation
and discuss how best to ensure that the initiative’s goals are met
and exceeded within the given timeframe.
Follow Up Series
All participants are required to supply a follow-up report after a 45-day
period has elapsed. This ensures proper supervision and monitoring of
progress. The progress and outcomes of all initiatives are measured. All
gains and improvements from the solution are recorded and noted, while
preparations for the next phase begin.
Leadership Team Strategic Session
The project leaders meet to review the current progress. They review results
and consider what, if any, further steps may be necessary. If subsequent
steps are deemed necessary, the team will determine a set of actions based
on the corporate vision and values.
Phase 5: Continue
Team Action Series
All participants involved with implementing the solution maintain workflow
and proceed with continuous improvement teams. These teams are facilitated
by your internal coaches and mentored by the leadership team. Dale Carnegie
Training consultants continue their involvement in the training initiative
by presenting briefings and coaching sessions at the appropriate meetings.
Additional Coaching
In the event that extra coaching is needed for selected participants,
Dale Carnegie Training specialists are available as needed.
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