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Manufacturing
Business challenge
The products the company makes have to be absolutely flawless. Product
liability in this industry is a ‘mega’ issue. Accidents very
often have lethal consequences. Therefore, the organisation is constantly
looking for ways to improve the quality and reliability of its products.
Six sigma, ISO certification and such require continuous improvement of
the manafacturing processes. Trouble is, management and staff have become
very change resistant.
Results
Dale Carnegie provided the company with a solution called “The People
Side of Process Improvement”. A tailormade solution which tackled
the main problem of process improvement: ‘People’.
Results
As a result, management & staff now:
*Buy into the need for a change in the manufacturing
process;
*Have obtaind the knowledge required by the change;
*Have practiced the new skills in a safe training environment;
*Apply their new skills daily.
The newly set quality standards are invariably being
met. The manufacturing process has been further improved, the products
are even better than before and customer satisfaction increased.
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